Privacy Policy

Last updated: 01/12/2025

Penzi Flora (“we”, “our”, or “us”) is committed to protecting the privacy of our website visitors, customers, and partners. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit enquiries, or do business with us.

1. Information We Collect

We may collect the following types of information:

• Information you provide directly, such as:

  • Name, company name, email address, phone number, and country

  • Details submitted through our “Consultation”, “Partner With Us”, or contact forms

  • Information provided when placing orders or making business enquiries

• Technical information, such as:

  • IP address, browser type, device information

  • Pages visited, time spent on our website, and referring pages

• Cookies and similar technologies
  We may use cookies and similar tools to understand how our website is used and to improve user experience. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries and provide customer support

• Process and manage orders and business relationships

• Send you information about our products, services, and programmes (where permitted by law)

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

You may opt out of marketing communications at any time by using the unsubscribe link (where available) or by contacting us directly.

3. Legal Basis for Processing

Where applicable, we process your personal data on the basis of:

• Performance of a contract or steps taken at your request before entering into a contract

• Our legitimate interests in managing and growing our business

• Your consent, where required (for example, for certain marketing activities)

• Compliance with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our website, process payments, or deliver services (e.g. IT, hosting, logistics)

• Professional advisers (e.g. auditors, lawyers) where necessary

• Authorities or regulators where required by law, regulation, or legal process

These parties are required to handle your information securely and only for the purposes specified.

5. International Transfers

As an export-oriented business, some of our service providers or partners may be located outside your country. Where your data is transferred across borders, we take reasonable steps to ensure that appropriate protections are in place in line with applicable law.

6. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purposes we collected it for

• To meet legal, accounting, or reporting requirements

• To resolve disputes and enforce our agreements

When data is no longer required, we will delete or anonymise it safely.

7. Your Rights

Depending on applicable data protection laws, you may have rights to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your data in certain circumstances

• Object to or restrict certain types of processing

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend that you review their privacy policies separately.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: sales@penziflora.com